Terms & Conditions
By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. These terms and conditions may be changed without notice and will apply to any subsequent orders received.
Kandibox Ltd registered address:
Burlington House, Old Christchurch Road, Bournemouth, Dorset BH1 2HZ, United Kingdom
Kandibox office address:
Kandibox Ltd, Unit 8 Crofters Close, Camberley, Surrey GU16 6GH, United Kingdom
Tel: 0844 665 2002
Office hours: 9am - 5:30pm Monday to Friday, excluding public holidays
Registered in England & Wales, Company Reg. 6477563
1. PRODUCT DETAILS
1.1. We try our hardest to accurately describe all our products listed on this website, however if you need any further information or photos regarding any of our products please contact us.
1.2. Please note that all sizes are approximate and the actual colours may differ slightly due to different monitor settings. Due to the natural run of the print, the design may differ very slightly from the picture on our website.
1.3. Prices are subject to change without notice.
1.4. Products are subject to availability. If a product you have ordered becomes unavailable before we send your confirmation email or due to circumstances beyond our control, we will notify you immediately.
1.5 All Kandibox canvas prints and posters are printed to order.
2. PURCHASE OF OUR PRODUCTS
2.1. To purchase any of our products simply select your chosen item(s) and click the "add to cart" button situated by the picture and product description. Your product will be added to the shopping cart. When ready to complete your purchase(s), click the "View Cart" button at the top or bottom right of the shop pages. Click the Checkout button and you will be taken to the secure payment pages.
2.2. Once your order is completed you will be sent a confirmation email, confirming your purchase and indicating expected delivery times. Your confirmation email will be sent no later than within 24 hours of receipt of your order.
2.3. We reserve the right to refuse an order for any reason, including when products become out of stock or where any details, descriptions or prices have been displayed incorrectly. Some of our products are only available to UK residents, including tableware.
2.4. Our acceptance of an order will not be valid until dispatched, at which point a legally binding purchase contract will be made.
2.5. International customers, i.e. customers outside of the United Kingdom, must contact us for a shipping quote prior to placing an order. Delivery costs quoted on our website and shopping cart apply to UK orders only.
2.6. Please help us keep our prices low by reading the product description (e.g. size of artwork) carefully before placing an order, as if you change your mind or wish to cancel a purchase immediately after placing your order, we will still be charged a fee for the transaction by the payment processor.
3. RESPOND TIME TO CUSTOMER QUERIES
Customer enquiries will be responded to within 24-48 hours.
4.1. Payment can be made by credit or debit card via PayPal.
4.2. Please note that we only accept payment in Pounds Sterling.
4.3. Goods will be dispatched on successful authorisation or clearance of payment.
4.3.1 Please note that Kandibox cannot control when the card/payment processor processes the payment, i.e. takes payment from a customer's card or bank account.
5.1. Depending on the value and size of your order, your artwork will be sent via Royal Mail or a third party courier.
5.2. Postage and packaging costs are the buyer’s responsibility unless otherwise stated.
5.3. Postage quoted on this site is for orders within the UK only and includes insurance.
5.4. If you are not present for delivery, a card will be left and you should contact the courier/carrier to arrange redelivery or collection. We regret that we cannot be held responsible for a courier/carrier's failure to leave a delivery card.
5.4.1 If your order is returned to us undelivered we will be happy to arrange redelivery, however the actual return shipping costs and actual redelivery costs will be the buyer's responsibility.
5.4.2 If a customer wishes to cancel their order once it has been returned to us undelivered, any postage, actual return shipping costs and transaction fees will be deducted from the refund issued. Refunds can only be issued up to 30 days after the purchase was made. No refund will be issued on sale or special offer items or items made to order.
5.5. Orders will be sent to the delivery address you have provided when placing the order. If a customer has provided us with incorrect or incomplete delivery details and the order is returned to us undelivered, full actual return and redelivery costs will be charged to the customer.
5.6. IMPORTANT: When taking delivery of your order, please inspect the item before accepting delivery. If the packaging and/or goods are damaged, please sign to accept but note that the goods are damaged. If an item has been signed for in "Good Condition", we will not be able to process a claim and cannot refund or replace the item(s).
5.7. International customers, please note the following: Delivery costs quoted on our website/shopping cart apply to UK orders only. International customers MUST contact us prior to ordering to avoid incurring additional delivery charges and to check whether we are able to ship the item internationally.
5.8. Orders will be dispatched upon receiving full payment for the goods and will normally be with you within 5-8 working days* unless otherwise stated. Further information on our delivery times can be found in our Store Guide.
5.9. We regret that we cannot be held liable for delays in shipping caused by the courier/carrier.
*Orders are shipped and delivered Monday – Friday. Delivery times are estimates only and include working days, Monday - Friday, not weekends or public holidays.
6. RETURNS & CANCELLATION POLICY
6.1. All Kandibox canvas prints, posters and personalised party banners are made to order. As each canvas print and poster is printed to order, we regret that we are unable to offer an exchange or refund on these items.
6.1.1 Tableware and home accessories can be returned to us for a refund or exchange within 14 days of delivery.
126.96.36.199 You may return your tableware or home accessories, excluding canvas prints, banners and posters, to us unused/unmarked, in their original condition and packaging and you will receive a full refund to the value of the product(s). Alternatively, you may choose another product from our collection. The buyer resumes the cost for postage and packaging.
6.2. If you wish to return any undamaged tableware or home accessories, excluding canvas prints, banners or posters, you must contact us in writing (via email) within 7 days of delivery and provide us with your contact details and product codes of the goods that you wish to return. After receiving a confirmation email from us with return instructions and the correct return address, please send us the goods and we will refund or exchange your product(s) upon receipt. Please note that the goods must be returned within 14 days of receipt.
6.2.1. We reserve the right to refuse returned items if the item(s) are not in their original and resalable condition; if they have been returned to us after 14 days of receipt; if the request to return or exchange has been made after the 7-day cooling off period; or if no request for a return or exchange has been made before returning items.
6.3. If you wish to return any faulty or damaged goods, you must contact us in writing (via email) within 24 hours of delivery.
6.3.1 If your order has been damaged during transit, we must be notified within 24 hours of delivery.
6.3.2 Kandibox will refund any costs incurred in returning faulty, incorrect or damaged items, or arrange collection via our own courier on an agreed date (Mon-Fri). Please note that only one collection attempt will be made. Damaged items must be returned within 14 days of receipt.
6.3.3 Kandibox will require photographic proof of any fault or damage prior to agreeing to pay for any return shipping costs. Failing to supply photographic proof will result in return shipping costs still being the customer's responsibility.
6.3.4 No item(s) will be deemed as faulty, incorrect or damaged until Kandibox have received photographic proof and deemed the product as damaged.
6.3.5 Should a customer receive a sale item that has been damaged in transit, or a faulty or damaged item that is made to order, i.e. a non-returnable or non-refundable item, Kandibox will issue a replacement, not a refund.
6.3.6 Items under the Clearance/Sale section are ex-display and may come with very small imperfections. All sale items are non-returnable.
6.4. Refunds will only be made via the original payment method, up to 30 days after the purchase was made. If a product is returned to us after 30 days, a refund cannot be issued.
6.5. Requests for a return or exchange must be made before returning items.
6.6. Should a customer wish to cancel any order after making payment, cancellation can only be made via the standard Kandibox refund process. If a customer cancels their order with their card provider rather than following our refund policy, the customer will be liable to pay Kandibox the chargeback fee that the card provider charges Kandibox, and an administration fee of £15.00. No fees are charged when the standard refund policy is adhered to. Kandibox takes chargebacks very seriously and where necessary will prosecute offending parties without hesitation.
6.7. We reserve the right not to refund items returned to us outside the terms of our Returns Policy. Such items may be returned to the customer at the customer's expense. The customer will be notified of the applicable charges. If the customer sends the item back to us again or refuses to accept delivery, this will be deemed to be irreversible authority for us to dispose of the customer's goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to the customer in full and will not constitute any unlawful action against the goods.
We take the privacy of your personal information very seriously and will use your information only in accordance with all applicable UK Data Protection legislation. We will not sell or rent your personally identifiable information or a list of our customers to third parties. Your card details will be handled securely via Shopify Payments or Paypal to ensure confidentiality. All card details are encrypted and not stored in our system.